We want you to be happy with everything you buy from Treeblocks.co.uk. Consequently we will happily refund all monies to you, if you decide not to proceed with your purchase up to any time before shipping or replace the product if it is faulty or damaged upon delivery. This is in addition to your statutory rights.

All our items are fully insured against damage during delivery. Treeblocks.co.uk will replace any item you receive that is damaged on receipt as long as any damage is reported within 48 hours of receipt. If in the unlikely event an item is damaged during transit please contact us within 48 Hours of you receiving them and then follow the returns procedure below.

Post the goods you want to return together with your receipt, including details of your reason for return. Treeblocks.co.uk will then arrange for a replacement product to be shipped. Treeblocks.co.uk reserves the right to reject a return from anyone if any of the above conditions are not met or in the case of excessive returns. Your statutory rights are not affected.